![]() ![]() Surely can't be that difficult, PayPal have my IP address, bank account details, Passport photo address landline and mobile number for both accounts old and new and all are the same up to 2pm on the 7th August on the old account. I have been with you for over 10 years and this is the first issue I have had and the customer service hasn't been the greatest to be honest, spoke to a dozen agents on chat, fraud department supposed to contact me within 72 hrs from the first day (7th) and no call received.Īll I would like is my old account closing, a PayPal statement so I can see what has happened, and funds either sent to my bank or to my new PayPal and the restrictions lifting from my new account (I have done all the checks etc) so that I am able to trade more efficiently please. I have spoken to an agent once on the 17th or 18th but the call went dead after she left me on hold to speak to someone, I tried calling her back in Dublin by couldn't get through so I requested a call back through chat and told 24-48 hrs, they haven't called me. I am a business eBay user that has been locked out of my PayPal account and my email address (Microsoft refuse to help, reset password for my email changed to one in India and will not let me in), I had to make a new PayPal account so I can still trade and managed to use the same email (after it was removed or changed on the old account) and changed password with 2 step verification on it. I could not get through on the phone to inform PayPal (tried 14 times) so logged it on message chat. So they must have requested and got a reset. I reported a problem immediately as 3 transactions had gone out of my account in the space of 30 minutes and pinged on my mobile phone, since transpires that further transactions have gone out plus a bank transfer to PayPal that I have been told by your agents, I don't know where I'm at, how safe I am or how they got past your security as I alone have the password. I noticed strange activity on my account on the 7th August. Those are a couple of the ways that you can help protect yourself against unauthorized use of any of your accounts on any site. ![]() Please make sure that the new password that you are using is a unique one that is not used on any other sites, and please check your computers and devices with virus scans. If you've clicked a fraudulent link and logged in, or supplied information to a phishing email, or if you have malware on your computer, or if your wireless network has been compromised, or if you've used your same email and password combination on a less secure site that was compromised, or even if you've accessed your account from a public place where someone was able to watch you type your password, these are all opportunities for passwords to become compromised. Passwords are often compromised through many other means. If there had been a breach, that would have been disclosed to our customers. I know you believe that the password was compromised due to a breach at PayPal. Were they returned through the PayPal process or through disputes with your bank? If disputes were opened through your bank, PayPal would not be able to act further and would have to wait for the bank disputes to resolve. Hi sorry that only 3/5 of the payments have been returned.
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